How Collectivia.ai Works
Collectivia.ai modernizes inbound debt recovery by combining intelligent voice agents, sentiment-driven analytics, and real-time reporting—all in one streamlined platform. Here’s how the process works from setup to post-call insight.
Deploy Your Branded Platform
You’ll receive a fully branded instance of the Collectivia.ai platform, fully customizable for your workflows. Account data can be uploaded manually or connected through our secure RESTful API, enabling real-time synchronization with your internal systems and ensuring seamless data integration for efficient and accurate collections operations.
Dedicated AI Agent Number
Select either a local or toll-free number to assign to your Collectivia.ai voice agent. This dedicated number serves as the inbound entry point for all consumer calls, ensuring seamless connectivity between your portfolio and the AI system. Numbers can be provisioned per campaign or account type to align with your operational structure and branding needs.
Live AI Call Handling
When a consumer initiates a call, the AI agent activates a compliant conversational protocol tailored to your portfolio and industry standards. The system performs real-time identity verification, objection handling, and payment solicitation using dynamic conversational flows powered by NLP and rule-based logic.
Post-Call Intelligence & Reporting
Once the call ends, the system instantly generates a detailed report including the full transcript, audio recording link, call disposition, and resolution summary. It also features the AI-Powered Psychological Sentiment Score and key behavioral KPIs. Reports are accessible in-platform or auto-emailed to authorized users for follow-up and compliance review.